Privacy Policy

Effective Date: July 2, 2025

1. Introduction

ENE TECH LIMITED ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our Goride application (the "App") and our related services (collectively, the "Services").

2. Information We Collect

We collect information from you in various ways when you use our Services:

• Account Information: Personal details such as your name, email address, phone number, and password. This information is used to create and manage your account, communicate with you, and provide customer support.
• Background Check Information (Drivers and Delivery People Only): Information obtained from background checks, such as criminal history and driving records, to ensure the safety and reliability of drivers and delivery personnel.
• Demographic Data: Information such as age, gender, and other demographic details that may be collected to understand user demographics and tailor services.
• Identity Verification Info: Information used to verify your identity, such as government-issued IDs, passports, or other identification documents.
• User Content: Any content you create or share through the app, such as messages, reviews, or photos.
• Travel Information (Riders Only): Information about your travel preferences, frequent destinations, and travel history.
• Location Data: Precise location data collected from your device to provide services such as ride-hailing or delivery.
• Trip/Order Info (Riders and Order Recipients Only): Information about your trips or orders, such as pick-up and drop-off locations, order details, and payment information.
• Trip/Delivery Info (Drivers and Delivery People Only): Information about the trips or deliveries you make, such as routes, delivery times, and earnings.
• Usage Data: Information about how you use the app, such as the features you access, the frequency of use, and the time spent on the app.
• Device Data: Information about the devices you use to access the app, such as device type, operating system, and unique device identifiers.
• Communications Data: Information related to your communications through the app, such as messages, calls, and emails.
• Biometric Data (Drivers and Delivery People Only): Biometric information, such as facial recognition or fingerprints, used for identity verification and security purposes.
• Data from Other Sources: Information obtained from third-party sources, such as social media profiles, public databases, or marketing partners.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Facilitate payments and communicate with you about your use of the Services.
• Personalize and improve your experience on our Services.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and requests and provide customer service.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities and protect the rights and property of ENE TECH LIMITED and others.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with the law, regulation, legal process, or governmental request; to enforce our Terms of Service or other agreements; or to protect the rights, property, or safety of ENE TECH LIMITED, our users, or others.
• With Your Consent: We may share your information with your consent or at your direction.

5. Your Choices

You have the following choices regarding the use of your information:

• Access, Update, or Delete Your Information: You can access, update, or delete your account information by contacting us at support@goride.services.
• Location Information: You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
• Promotional Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at support@goride.services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ENE TECH LIMITED
Ubungo Plaza building
Dar es Salaam, Tanzania
Email: support@goride.services