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Goride Safety
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🚨

Your Safety is Our Priority: Emergency SOS

At GoRide, your safety is paramount. Our in-app SOS feature is designed to provide immediate assistance and peace of mind during your journey. Understand how it works and what to expect when you need support.

How the In-App SOS Works

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1. Tap the SOS Button

During any active trip, the SOS button is prominently available in your GoRide app. A single tap initiates the emergency protocol.

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2. Choose Your Support

Upon activation, you'll be presented with crucial options:

  • **Call Emergency Contacts:** Quickly connect with pre-selected trusted contacts.
  • **Call 112 (Local Emergency Services):** Directly dial the national emergency number.
  • **Contact GoRide Support:** Connect with our dedicated safety team.
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3. Location Shared Instantly

Simultaneously, your precise GPS location and trip details are automatically shared with our 24/7 safety team, ensuring they know exactly where you are.

GoRide's Role: Immediate Intervention

When you trigger the SOS, it's not just an automated alert. Our specialized safety team receives real-time notifications on their admin panel, complete with your live location and trip information.

This allows our team to:

  • **Monitor Your Situation:** Track your location and the status of your ride.
  • **Intervene Directly:** Initiate contact with you, your driver, or emergency services as needed.
  • **Coordinate Support:** Provide assistance and coordinate with local authorities if the situation requires it.

We are here to ensure you get the support you need, every step of the way.

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Key Safety Features

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Emergency Contacts

Pre-set contacts for quick notification.

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Direct 112 Call

Immediate access to local emergency services.

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Live GPS Tracking

Your location is continuously monitored during trips.

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24/7 Support Team

Our safety team is always on standby to assist.

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Incident Reporting

Easy in-app tools to report any issues after a trip.

When to Use the SOS Feature

The SOS feature is for **genuine emergencies only**. Please use it responsibly for situations that require immediate attention from GoRide or emergency services, such as:

  • Accidents or collisions
  • Feeling unsafe during a trip
  • Medical emergencies
  • Any situation requiring urgent assistance.

For general inquiries, lost items, or non-emergency issues, please use the standard "Help" or "Support" options within your GoRide app.

Download the GoRide App Contact Support